Coronavirus Delivery Update

We use Australia Post to send out your orders. Australia Post have released information about some changes they will undergo in light of the current situation. Please make sure to read the below to avoid confusion when receiving your orders.

UPDATE 1 September 2021

AusPost have just announced today to help clear excess parcel volumes in NSW, ACT and VIC due to impacts of COVID backlogs, they will be suspending customer collections in these areas.

All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.

We apologise for any inconvenience.

UPDATE 14 April 2020

Due to reductions in air freight capacity, there may be delays on the letters and parcels network around the country, particularly to regional and rural communities.

Delays will mean:

Priority Mail services may be suspended
the delivery time for Perth and Brisbane may increase by up to five days
the delivery time for North Queensland may increase by up to seven days
the delivery times for Tasmania may increase by three days
that Next Day Express Post Services into regional and rural communities may not be able to be maintained

We are exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers.

From the AusPost website:

"Australia Post is taking action to help protect the health and safety of our staff and customers in relation to the spread of coronavirus COVID19.

From today, the Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one-another.

Further, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

Australia Post is committed to continuing delivery throughout our network and as any disruptions resulting from coronavirus occur, we will keep customers updated."

Please take care and stay safe.