Privacy Policy
This privacy statement and policy applies to the online electronic commerce services of www.gatewayrehab.com.au. Gateway Sports & Rehab has created this privacy policy for your information and protection.
If you wish to contact Gateway Sports & Rehab with a question or comment regarding this policy, email sales@gatewayrehab.com.au. In the event that you have a complaint or a dispute with regards to this policy, please read below for detailed information on who to contact and how.
www.gatewayrehab.com.au is committed to protecting your privacy. We believe that electronic security and customer privacy is necessary and therefore we only use the personal information you provide to create a more personalised experience for you, as outlined below.
The information you provide during registration is used only to provide you personalised services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction. www.gatewayrehab.com.au may use purchasing information to generate aggregate reports to help determine how to improve our customers' experience. This data is anonymous and for internal purposes only.
www.gatewayrehab.com.au will not disclose customer information to any outside organisations, with the exception of delivery services to complete the transaction, without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.
We may also use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.
www.gatewayrehab.com.au also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
Accounts
Signing up for an account makes us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again - you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalisation
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies.
If you subscribe to receive emails from Gateway Sports & Rehab we will use data about your visit and orders to send you personalised emails. This data is processed to send you relevant emails that you enjoy.
We also personalise our online marketing using your data to help create adverts on web properties like Facebook, Instagram, etc.
Other uses of personal data
We use personal data to gain analytical insights to browsing and purchase behaviour. To enable this we use companies such as Justuno, Klaviyo and Google to process the data on our behalf. Your data is shared only so they can provide the service we have contracted with them, and may not be shared for any other reason.
Security Policy
Gateway Sports & Rehab is committed to securing the information you have entrusted to us. Gateway Rehab uses security measures to protect from the loss, alteration or misuse of information in our possession.
The payment method we use is Bank Deposit, PayPal and Stripe. Your information is transmitted securely over a secure sockets layer (SSL) connection. We do not store your credit card details.
Credit card details are only collected for purposes of processing your payment via our payment gateway.